What our clients say about Kilberry Bagpipes
Here at Kilberry we pride ourselves not only on the quality of our products, but also on service that we believe to be second to none. We always go out of our way to ensure that every customer is 100% happy, as we know that our reputation is everything - on the Internet like everywhere.
But we recognise that many people can be a little unsure about purchasing a serious instrument on the Web. The following customers have given permission for their testimonials to be shared here, and will confirm as much to serious enquirers. (Please bear in mind that these are ordinary busy people who are being kind enough to do this for us, and so contact them only if you feel a real need to...)
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"Good Afternoon,
I am writing to you because two days ago I came into possession of one of your regular Blackwood practice chanters. As with many pipers of some years, I have owned, used and played more than one practice chanter. (Haven't we all.) Yesterday, I picked up yours and played it, and, I must tell you, I was greatly and pleasantly surprised! We become accustomed to "practice chanters" .... and one is pretty much like another, with some minor variations. Yours, gentlemen, is not one of those. The resonance and tone of your regular Blackwood practice chanter is, without question, outstandingly superb! As well as its superior musical qualities, its lines are pleasantly graceful and the craftsmanship of your shop is immediately apparent. I am grateful for the chance circumstance that brought me to its possession. You are undoubtedly busy. You need not answer this. But I simply wanted you to know that your work has made a great impression upon me and that I shall be most happy (and confident) to recommend you and your products to any that I can. Thank you very much for your time. With regards," David Cormalleth |
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"Neil:
The pipes arrived - can't put them down. They sound gorgeous and look beautiful. Thank you so much." Kate |
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"I just wanted to let you know that I received the reeds. I appreciate so very much that you took the time to send them to me. You guys exemplify great customer service-- from the bottom of my heart, thank you. I'll send all the business I can your way! Thanks again! Best regards" Eric |
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"I just wanted to take a minute to thank you for the quality of product and the best of market price. I frequent many websites in the UK and America looking for the best pricing for top bagpiping equipment and you have by far allowed me to buy with good feeling. Delivery was promt from Scotland to the U.S. and the good feeling of the purchase was backed up by delivery of no hassle brand name quality. I have since recommended your site to many of my friends and they are equally wowed by the great prices.
Thank you for being there." Rick, Master Chief, U.S. Navy |
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"The pipes arrived last Thursday. After I got my hot little hands on the bubble wrap I almost fainted at the sight of their magnificient array. This marks another step in my evolution to be a piper. Many thanks for such a grand deal, and forgive my impatience. I will definitely recommend your services to the new pipers in the band seeking thier first set of pipes. This Sunday I took the AB4 set to band practice and one of the members helped me set it up. I discovered that what PM McDonald set about the difference from PC to GHB is true, and I have my job cut out for me. The set came together flawlessly and everything you sent worked fine. Well done" Laurence |
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"I just wanted to inform you that i 've received my order this morning, just one week after my first e-mail. It's so great to see how efficient and fast are your servicing. Now am ready to play as well on my practice with the new reeds.
I hope to place a another order for a bagpipe in a few months as soon I'll increase my fingering and make publicity around me about your availability. Your website is clear and easy to find everything.
Thank you again and if you ever need reference I'm your guy. Best regards from Kuala Lumpur." David |
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"Neil:
Just a note to let you know that the Smallpipes arrived yesterday afternoon in good order. I am so thoroughly impressed! They're absolutely Brilliant! Actually, they were in relatively good tune, and voice upon taking them out of the case! My wife didnÕt even cringe when I took them up to blow them! And, that soft case....it's an absolute cracker! I am pleased beyond measure - Great Work! You have my life-long custom and referrals to everyone I know. Many thanks." Keith |
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"Hi Neil, Dave
I feel compeled to write to you to thank you for your exceptional service. You may recall that I purchased a set of Kilberry Knot pipes, just before Christmas. Having not played for a long time I have found your support and after sales service, exceptional. I have now joined a local band and fellow pipers are "well impressed" with my pipes, not only for their sound quality, but also for the looks, build and craftmanship. Regards" Dave |
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"Hi Neil,
I would like to take a moment to express my sincere gratitude for the assistance you have given me over the past several days. I know you are very busy but you were still attentive to the problem I was having. In my opinion your customer service is second to none. I wish more companies had your kind of ethic. Hadley |
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"Hello Neil,
Today is it the 9th July and it's great to say, that the bagpipe is wonderful. My wife is so happy to play with it. And the colors are so beautiful. I will think about it, if I shall order a second bagpipe. So, thank you very much for the delivery. Best regards" Patric |
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"Hi Neil,
Thank you so much, the bagpipes arrived yesterday. They are superb and sound great, my son is delighted. His professional pipe tutor made a special visit to hear and play them and is very impressed. Thank you again, Regards" Ian |
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"Neil,
They arrived yesterday and I am ecstatic. The appearance is beyond my expectations and the tonal quality vs. the Dunbar poly pipes I've been playing is incomparable. I would like to thank you for all of your efforts in providing me with such an excellent product. By purchasing through your company I was able to buy a better model than I would have afforded through a dealer in the U.S. It was unquestionably worth the wait. I look forward to dealing with you in the future. Regards" Chuck |
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"Neil,
I want to thank you for your patient and professional handling ofÊmy enquiries during winter as I have experienced other companies that are far below your level of service. I think your way of meeting me (and surely other customers) is a considerable gain for your business. Yours" Per |
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"Neil,
I received them Thursday evening. They are truely a work of art, beautiful to look at and an absolute delight to play. The other members of the band are green with envy. It was a pleasure doing business with you. Slan." Michael |
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"Hi Neil,
I just wanted to say to you a very massive thank you for your truly remarkable job in refurbishing my 3/4 set of Hendersons. I got home late from work and they were waiting for me in the lounge. What an amazing job you guys did and I want to thank all who did such a fantastic job. Thank you very much. I cant wait for tomorrow to take them out and give them a try out!! Thank you again and if you ever need reference I'm your guy. Kind regards" Wallis |
"Neil and Dave,
I want to commend both of you for a job well done. The Pipes arrived in
plenty of time for Christmas, December 1st to be exact. It was a long wait
for me, not to be able to open them until Christmas day. But I made it, and I was glad I did wait. My wife took some pictures of me, which I've
attached, right after I opened them and I must say that they were by far the best present I have ever received. I must be honest, I was nervous about
them, they were a special order, I could not find very many bagpipe pictures on line that would have looked similar. I can tell you and anyone else who
might hesitate on buying a set on line from you, to go for it. The
craftsmenship is outstanding and the attention to detail, second to none. Dave is definately a master of his craft and I am very glad he turned these
for me. The tone is wonderful. My tutor also mentioned some great comments
about sound. In closing I want to say thank you both for the superb job
you do."
Jeffrey Portman,St Louis MO, USA, jportman740@hotmail.com |
| "Neil, I can truly say that the instruments you supplied (practice chanter and goose bag) are wonderful things" Bruce Steven Baxter wbb@ncinter.net |
| "Thanks to Kilberry, I now have the best set of pipes that I have ever owned. They look great but more importantly, they have a touch of magic in their sound. It's nice to know that there are still companies that take pride in the quality of their work. At first, I was slightly nervous ordering pipes off the Internet, but I couldn't be more satisfied with the end result. They are worth every penny!" Gavin Brannan GavinGB@aol.com |
| "I would like to thank you for your patience with me. I will look forward to playing the practice pipes for a long time to come. I can't say enough for all the help you have provided me. I look forward to dealing with your company again in the future - it has been a pleasure." Kelly Hogan wolfzers@cobweb.net |
| "Neil - the pipes (Highland) just arrived without incident, which is really good service, and they look and sound fantastic! Compliments to you and your crew. It has been a pleasure doing business and good luck to Kilberry.com" Steve Dunn sdunn@tds.net |
| "Dear Neil, I would first like to thank you very much for getting the pipes out so very quickly for my son to play with the London Irish Pipes and Drums. We received them on the evening of Friday 9th July. They were put through their paces that evening and every day for the next week. On Saturday 17th they were used to record the music for the Royal Tournament. From then on they were in daily use for the Tournament finishing on the evening of the 2nd August. He got a mention in the Tournament write up as being one of the youngest performers to complete the tournament at 13 years old. Attached is a photograph of my son playing your pipes at the Richmond Tattoo on the 25th July in aid of The Star and Garter Home for ex-servicemen. You are more than welcome to use it as an advertisment should you wish. Although by the comments of the very good craftsmanship made by the Pipe Major I doubt if you need any. May I once again thank you for getting the pipes to my son in plenty of time for him to be a complete member of the band. Yours Sincerely, John Mason", London |
We are always delighted when we hear back from clients who have received their new instruments. We are also more than happy to assist with queries that are not answered here on our web pages, prior to purchase. Please feel free to email with any questions you may have about ordering from us, and we will do our very best to help you quickly and efficiently.
